Help Center

FAQ

Shipping

Where are my products coming from?

Where do you ship and how much it cost?

How long does it take to receive my order?

Who is responsible for getting my order through Customs & Regulations?

How can I track my order?

Why can’t I track my order?

I ordered multiple items, but I did not receive all of my items. What do I do?

I tracked my order, and the status says “Return to Sender.” What should I do now?

The tracking site says my order was Delivered, but I haven’t received it yet. What should I do?

Are there any other important additional details regarding delivery that I should know?

Will I be charged with customs and taxes?

Ordering

How can I place an order?

How do I know my order has been successfully processed?

What should I do if I didn’t receive an order confirmation email?

What do I do to cancel an order?

How can I pay for my order?

What is the currency that your prices are listed in?

How secure is my personal information with your company?

Returns

What is your Return Policy?

When are you not able to return my order?

How long does the return process usually take?


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