We ship all around the world, that is why delivery times will depend on your country of residence. It’s also important to note that multiple products in your order may ship from various locations.
We want to make sure you get your order as quickly as possible while keeping costs down so we can always give you the best deal!
We process orders within two to three days from the order date Mondays through Fridays. The orders are then shipped the next day after processing. Please note that we do not ship orders over the weekend.
After successfully delivering tens of thousands of orders to happy customers around the world, below are the typical time frames we have observed.
Depending on your location, it may take anywhere from 7 to 30 days for your items to get to you. This primarily depends on your local customs and import procedures. Below are the most typical time frames for your region.
Estimated Shipping Time
•United States (7-10 days) •Canada, Europe, Middle East (10-20 days) •Australia, New Zealand (10-25 days ) •Mexico, Central America, South America (10-30 days)
Please note order delivery time can be affected by holidays, weather conditions, customs laws and other variables out of your or our hands. Please understand we cannot be held responsible for these situations.
Please note you are responsible for checking your local mail regulations and laws for restricted items because we ship to 50+ different countries we cannot be held liable for any items that are not accepted due to the laws of a specific country.
We will send you an email with a tracking code for your order within 2 to 5 business days of your order date. This email will let you know how to track your package. You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. You'll receive a link to track your order.
This is due to the global logistics and shipping required to get your products to you and still keep your order and shipping costs low.
Please contact us if you do not receive tracking confirmation within the timeline described above.
It may take anywhere from 4 to 7 business days for the tracking information to be displayed due to Customs and Regulations. If a tracking number is not found after this time period, here are some possible reasons: •The shipping company has not supplied us with most recent delivery information •The tracking information supplied to us is wrong •The order has already been delivered a long time ago and the shipping company has removed it from it’s systems
We suggest you can contact our Customer Service department in those situations and we will provide you with your tracking number via email or chat.
We will also contact the shipping company on your behalf and get any other information we can for you to help you get your items in a timely manner.
Even though you may not see a shipping update, your package is typically already on the way to you. Give it a few more days and you'll usually get it.
The courier tried to deliver the package, but I wasn't at home. What should I do now?
Please contact your shipping company. What they usually do is to attempt to deliver it again the next day or give you a special tracking number for you to pick up the package locally.
We work very hard to bring you the best deals at the best price so you can save money! We may ship items from multiple locations/ warehouses around the Europe that can take longer than usual for the items to make it to you. Please allow some time for all of your items to arrive based on the information shared on this page.
If the package was returned to us, you would need to contact our Customer Service by emailing firstname.lastname@example.org. We will be happy to arrange a replacement for you in most cases.
As the recipient of the items, you will have sole responsibility for tracking your order and submitting the necessary information to local customs or shipping companies.
If an item was returned to us for to unsuccessful delivery due to the recipient being unable to follow-up or submit the necessary requirements or notification to the courier, we would not be able to process a replacement for you. In that case, you may need to place your orders again.
Please note that we provide a tracking number to each customer for each order. It is the customer’s responsibility to track down their orders and where they are. Kindly contact your local shipping company or post office to find out if the package has arrived at your location.
We are not responsible for any stolen packages or those misplaced by a Shipping company.
Your local customs office may require additional documents and may need more time to clear your package which may delay the estimated delivery time. Your order will be delivered to you by the local post office, a local courier, or an international shipping company.
Depending on your location, most orders will be delivered by your local postal company so you will get your package in the regular mail. If you are not home when the package is delivered, the shipping company may leave the order by your door, or a notice card may be left by the postal service to advise on how and where your delivery can be picked up.
The prices displayed on our website do not include taxes, which means you may be liable to pay for duties and taxes once you receive your order.
Additional import taxes, duties and related customs fees may be charged to you once your order arrives at its final destination. Your local Customs laws primarily determine the specific decisions regarding Customs.
We cannot be held responsible for the payment of these Customs, duties, or tax charges. We are also not responsible for delays caused by the Customs Department in your country. For specific details of charges and delivery timelines, please contact your local Customs Office.
To place an order for an item, here’s what you need to do: •Go to the link of the product you want to order. •Then select the right options or variants for the product. •Increase the quantity if you would like to order more than one. •Click the ‘ADD TO CART’ button to start the checkout process. •Lastly, select the billing method, add your shipping information along with an e-mail address so you can receive your confirmation.
We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support, and we’ll send it again right away.
If you need to change or cancel your order, please contact us immediately via email@example.com. You must cancel your order within 24 hours of placing your order. This is because we process and ship orders quickly (so we can keep you happy!). Once our warehouse has processed your order, unfortunately, we will not be unable to make any changes to your order because it’s already on it’s way to you.
We work hard to offer you a convenient and safe shopping experience. We accept payment via PayPal, Credit Card or Debit Card. We accept VISA, MasterCard, Diners Club, American Express, JCB and Discover Network cards. This way you can choose the most suitable option for you. All of our transactions are done in Euro. If your credit card is based in another currency, your order total will be calculated to match the daily exchange rate of the date your card issuer processes the transaction.
Esoterico adheres to very high industry standards security best practices to protect your personal information. Your credit card information and personal details are encrypted during the transaction transmission using SSL (Secure Socket Layer technology) and PCI compliance Level 1.This the most widely used standard on the Internet for payment processing.
We do not sell, lease or otherwise distribute any personal customer information. Our customers can trust that we have made GDPR a priority and have devoted significant resources toward our efforts to comply with GDPR.
Return or exchange any unworn, unwashed or defective merchandise by mail. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged or returned.
We will be happy to assist you with your specific case, and if your return is approved, we will send you a replacement within 48 to 72 hours. Please do not return anything before contacting our Customer Service team by emailing firstname.lastname@example.org.
If you accidentally placed an order with a wrong item/address, you will need to contact our Customer Service by emailing email@example.com to receive a resolution.
You’re not eligible for a return in the following situations: •The order is not corrected within 24 hours of purchase •The product is not broken or it is not defective or is damaged because of use or neglect •The product is not in the same condition when you received it •The product received is the correct ordered item